Delivery Time

Items will be shipped out in the following business days after you have checked out. Generally, we ship our products from HK warehouse by DHL or UPS. Generally, our courier company will take about 3-7 business days for shipment, while Registered Mail will take up to 2 weeks. In some rare cases, delivery time might be delayed due to local customs clearance. If you are located in UK, we have a warehouse in UK. Therefore, we will dispatch your order from our UK warehouse directly after we get your payment. Generally, this will take about 2-3 business days to be delivered.
We are not responsible for any wrong or undeliverable address. Therefore, please make sure your shipping address is correct and deliverable when you enter it on our site.

WARNING:
Due to potential unforeseen factors, we can't guarantee you will receive your goods on time. The following situations will affect the time you receive the goods:
1.     Wrong information, such as consignee address, consignee name, consignee postal code and other required information about consignee.
2.     Courier companies’ warehouse crammed. If the courier companies’ warehouse has too many goods, sometimes the delivery times would be delayed..
3.     Weather factors and acts of God.

Our Official Website

In order to offer customers with a better and faster services, our company has specially prepared two different websites for customers from different countries. Thus, customers and XTRONS can have better communicationduring the ordering process.Customers should place their orders according to the websites.

xtrons.com: for customers outside EU
xtrons.co.uk: European Customers

Remote Area Fee

Some postal addresses may be charged an extended area fee or overwater charges depending on where you live, if you are unsure of it, please contact us for more information. For information about the DHL Remote Area Post Code,click this link to check ! http://raslist.dhl.com/jsp/first.jsp

Lost or Damaged Items in Transit

All the items are carefully checked before they are sent out, therefore, if you receive a broken item, please keep all the packaging materials, take photos and send to us immediately so that we can claim compensation against the courier company. We only accept those cases that are reported within 7 days from purchase. Reimbursement of claims will be the value that the courier compensates towards each individual case. The investigation process usually takes 30 days.

Import Tax

In some countries, customs may charge taxes for importing goods such as Import Duty, Value Added Tax, Purchase Tax, Customs clearance fees, etc.
Buyers as importers are responsible for paying such costs. Buyers cannot request to cancel the payments or request for refund if this situation arises.
In most cases, more than 90% of our buyers do not incur any tax, and they will even find that although they have paid the tax, it is still cheaper than street prices.
Buyers are advised to check local tax authorities for more information.

Terms of Acceptance

XTRONS is not responsible for loss or damage of uninsured packages; The Courier Company would be responsible for compensating the reimbursement if ther is a case. Insurance is required for any claims that may arise.
Furtheremore, XTRONS will not be responsible for any import tax, customs fee, or customs delay. Should the buyer refuse to pay the above fees, and this results in the parcel being returned, the parcel will not be sent out again until the above fees have been paid up. Furtheremore, the  cost for resending the parcel must be paid by the buyer.
Shipment will be processed within 2 working days after clearance of payment. We use DHL, FedEx & TNT couriers to post intertainally. Parcels will generally arrive within 3 working days to most international cities. Less than 10% of items take longer, and this is mostly due to customs clearance regulations.
We reserve the right to cancel the transaction at any time for any reason.